Terms and Conditions – Cheerstravel.co.uk

YOUR CONTRACT – PLEASE READ CAREFULLY BEFORE BOOKING

These Terms and Conditions govern all bookings made through **cheerstravel.co.uk**, the trading name of **Cheers Travel Company Limited (Company Registration No. 16623245)**. By using our website or booking our services, you agree to be bound by these terms, which outline both your responsibilities and our obligations.

References to “we”, “our”, or “us” refer to **Cheerstravel.co.uk**. References to “you” or “your” include the lead passenger making the booking, all travellers listed, or anyone the booking is transferred to.

If you do not agree to these Terms, please do not use our website or make a booking.

The operator of this Portal and your contractual partner for its use is:

1. Package Holidays

Bookings that include a combination of flights (or other transport), accommodation, car hire, or other significant services may be considered **Package Holidays** under the Package Travel and Linked Travel Arrangements Regulations 2018. In such cases, Cheerstravel.co.uk acts as the package organiser, and your payments are financially protected. See Sections A & B for details.

2. Single Service Bookings

Bookings of a single service—such as flights only or accommodation only—are **agent bookings**. In such cases, the supplier’s own Terms and Conditions also apply. See Sections A & C for details.

2. Booking Confirmation

The lead passenger confirms that they:

• Accept these Terms & Conditions.
• Consent to personal data use as per our Privacy Policy.
• Are 18 years or older.
• Are responsible for all payments.

A booking is confirmed only when a confirmation email is issued. **Names must match passports exactly.** Prices and availability are not guaranteed until full payment and ticket issuance.

3. Online & Telephone Bookings

• All bookings are subject to supplier terms. We act as an agent and are not responsible for supplier actions or omissions.
• All information must be accurate. Errors may incur extra costs.
• Payment must be authorised at the time of booking.
• Cancellations or changes incur supplier and admin fees.
• Check all booking documents immediately; report errors promptly.
• We cannot guarantee error-free system operation.

4. Payments

Full payment is due by the invoice date. Late or missed payment may result in cancellation and fees. Additional charges (surcharges, card fees, booking fees) may apply.

5. Data Protection

We process personal data to manage bookings. See our Privacy Policy for details.

6. Passports, Visas & Travel Documents

You are responsible for ensuring **valid passports, visas, and travel documents**. We are not liable if travel is refused due to incorrect or missing documentation.

Examples:

• USA: ESTA approval ≥72 hours before travel
• Europe: Valid EHIC and insurance required
• South Africa: Children may require full birth certificates
• Other destinations: E-visas, vaccinations may be needed

Passports should generally be valid for **six months after return**. Check official guidance: www.gov.uk/travelaware.

7. Health & Vaccinations

You must comply with all health and vaccination requirements. We are not liable for losses due to non-compliance. Guidance: TravelHealthPro, NHS Fit for Travel, NHS Choices.

8. Special Requests & Accessibility

Disclose dietary, medical, or mobility requirements in writing at booking. We pass requests to suppliers but cannot guarantee fulfillment.

9. Behaviour

Unacceptable behaviour may result in **immediate termination of services without refund**.

10. Legal Compliance

You must comply with all local laws. Illegal acts may lead to service cancellation without compensation.

11. Travel Insurance

Comprehensive **travel insurance is mandatory**. It must cover:

• Medical emergencies & repatriation
• Trip cancellations or curtailment
• Covid-19 disruption
• Accidents or injury
• Travel delays
• Loss/theft of belongings

Travel without insurance is at your own risk.

12. Communications

Telephone calls may be recorded for monitoring and training purposes.

13. Claims & Complaints

Report issues immediately to suppliers or our emergency line (for Package Holidays). Follow up in writing within 28 days post-travel to: 📧 care@cheerstravel.co.uk. Supporting documents (supplier reports, receipts) strengthen claims.

14. Construction & Maintenance

Refurbishment or maintenance at properties may occur. We are not liable for minor inconvenience caused.

15. Supplier Terms & Conditions

Third-party suppliers provide many services. Their terms form part of your contract. Copies are available on request.

16. Governing Law & Jurisdiction

These Terms are governed by **English law**. Legal proceedings must be brought in England & Wales, unless you reside in Scotland or Northern Ireland.

• “Direct” flights may include stops for refuelling/boarding.
• Flight schedules are subject to change due to operational needs; delays are handled by airlines.
• Infants: under 2 years on return date may qualify for infant fares (~10% of IATA).
• Unused flight sectors may result in automatic cancellation of remaining sectors.
• Review the UK Air Safety List; changes may be necessary if airlines are added.

Flight Reconfirmation: You must reconfirm flights ≥72 hours prior to departure.

17. Travel Documentation

• Check tickets, vouchers, and itineraries upon receipt; report errors immediately.
• Documents are normally issued 7 days before departure; postal/courier delivery may incur extra charges.
• Lost or delayed documents are your responsibility.
• Governments may require Advance Passenger Information; allow extra time.

18. Scheduled Flight Price Guarantee

If a lower instantly bookable fare is found **within 24 hours**, we will match it, subject to:

• Identical itinerary (airline, dates, airports, passengers)
• UK-based provider, available immediately
• Excludes promo codes, corporate, or bulk fares
• Full payment required

19. E-Tickets

Most airlines issue e-tickets. Paper tickets may be requested for **£10 plus airline fees**.

20. Airline Ticket Refunds

• Admin fee: **£50/ticket**
• Additional airline/consolidator fees may apply
• Refunds issued once funds are received (6–8 weeks)
• Requests must be in writing: 📧 care@cheerstravel.co.uk
• Low/non-refundable tickets: refund may be less than admin fee
• Always check fare rules; airlines have final authority on refunds

21. Flight Schedule Changes & Cancellations

If your flight is cancelled or significantly changed, your rights are primarily governed by the airline’s Conditions of Carriage and, where applicable, **UK/EU Regulation 261/2004** on air passenger rights.

You may be entitled to:

• Re-routing on another flight with the same airline at no extra cost.
• Re-routing on a different carrier (at the airline’s discretion).
• Refund for the unused portion of your ticket.
• Compensation under UK/EU Regulation 261/2004 for cancellations, long delays, or denied boarding (subject to exclusions such as extraordinary circumstances).
• Any additional assistance legally required by the airline.

Before Ticket Issuance / Full Payment: If a schedule change occurs before tickets are issued or full payment is made, we will use reasonable efforts to inform you on behalf of the airline.

After Ticket Issuance / Full Payment: Once tickets are issued or full payment is received, the airline or supplier is responsible for schedule changes. Their decision is final, and any amendments or charges will follow their policies.

What To Do if Affected:

• Contact the airline’s customer service desk immediately for assistance with rebooking, meals, or accommodation.
• Keep all receipts and documentation for claims or reimbursement.
• For guidance, email 📧 care@cheerstravel.co.uk. We will advise you according to the airline’s policies.

22. Departure Taxes

Some countries require departure taxes not included in your ticket price. These must be paid locally at the airport to the relevant authorities. Such charges are non-refundable through cheerstravel.co.uk.

This section applies only to Package Holidays organised by cheerstravel.co.uk and should be read together with Section A.

23. Definition of a Package

Under the **Package Travel and Linked Travel Arrangements Regulations 2018 (PTRs)**, a “Package” combines at least two of the following services for the same trip:

1. Transport (flights, trains, etc.)
2. Accommodation
3. Vehicle hire (car, motorcycle, etc.)
4. Other tourist services not incidental to transport or accommodation

A booking qualifies as a Package if:

• Services are purchased together before payment,
• Sold at a total or inclusive price, or
• Marketed as a “package” or similar term.

Exclusions:

• Bookings combining one main service (a–c) with minor tourist services (d) that are less than 25% of the total value or not essential to the trip.
• Tourist services added after the trip begins.

In such cases, bookings are treated as **Single Component Bookings** and are not covered by PTR protections. When a valid Package is booked, cheerstravel.co.uk is the organiser and assumes responsibility under these Terms and PTRs.

24. Booking Acceptance

Prices and availability are subject to change until your booking is confirmed. The final price is always confirmed before payment.

To Confirm Your Booking:

• Complete the booking form.
• Pay a non-refundable deposit of **£150 per person** (higher for luxury/peak bookings).
• Pay in full if booking within 8 weeks of departure, including insurance.

Special Cases: Certain high-demand or luxury bookings may require higher deposits or full non-refundable payment.

Booking Confirmation: Once we receive your booking form and deposit, a confirmation invoice is issued, creating a legally binding contract. Flight-inclusive bookings will also receive an **ATOL Certificate** where applicable. Check all documents carefully and notify us of errors within 10 days (5 days for flight tickets).

Final Payment: The balance is due at least **6 weeks before departure**. Failure to pay may result in cancellation and forfeiture of your deposit.

ATOL Protection: Monies paid to an authorised agent are held in trust with the Air Travel Trust until transferred to us. In the event of insolvency, your funds remain protected.

25. Financial Protection for Package Holidays

Cheerstravel.co.uk does not hold an ATOL licence, but bookings made via an ATOL-protected supplier are covered by their financial protection.

ATOL Certificate: Will detail:

• Protected parts of your trip
• Your rights if the supplier becomes insolvent
• Contact details for the ATOL protection provider

For details, see 👉 www.atol.org.uk.

Included Costs: Price includes the ATOL Protection Contribution (APC) of **£2.50 per passenger**.

Non-ATOL Services: Some bookings (e.g., accommodation-only) may not be ATOL-protected. Confirm coverage when booking.

In Case of Supplier Insolvency:

• You may be offered equivalent services via another ATOL holder.
• If no alternatives, claim compensation via ATOL or your credit card provider.
• Any compensation paid by the Air Travel Trust assigns related claims against us or the supplier to the Trustees.

26. Holiday Pricing & Surcharges

Prices are based on exchange rates from www.xe.com on your booking date. Prices may increase due to:

1. Higher transport costs (fuel, airline charges)
2. Increased taxes, duties, or levies
3. Currency fluctuations

If price increase exceeds **8% of total cost** (excluding insurance/amendments), you may:

• Accept an alternative package of equal or greater value at no extra cost
• Choose a lower-priced alternative and receive a refund
• Cancel and receive a full refund (excluding insurance premiums)

Notify us **within 7 days** of receiving your final invoice. **Price Decreases:** If costs fall, we refund the difference minus a **£50 admin fee**. No changes are applied within **20 days of departure**.

27. Amendments & Booking Transfers

Amendments: Submit all requests in writing via the registered email: 📧 care@cheerstravel.co.uk.

Fees & Supplier Charges:

• **£50 amendment fee per person** plus supplier costs
• Name changes may be treated as cancellations with full charges
• Amendments after departure may incur costs and are subject to availability

Booking Transfers: Can be made if:

1. Replacement traveller meets booking requirements
2. Notified at least **7 days before departure**
3. Outstanding balance, **£50 transfer fee**, and extra costs are paid
4. Replacement accepts original Terms & Conditions

Both original and replacement travellers remain jointly liable for payments. Some bookings may be non-changeable/non-transferable.

28. Cancellations by You

• Notify cancellations in writing from the registered email: 📧 care@cheerstravel.co.uk
• Telephone cancellations only accepted if confirmed in writing within 24 hours
• Cancellations are effective from the date notice is received
• **£50 service fee per person** plus supplier/airline charges; some services may be fully non-refundable
• Insurance and amendment fees are non-refundable

Partial Party Cancellations: Additional charges may apply. Extraordinary Circumstances: Full refund if FCDO or equivalent advises against travel due to: Armed conflict or terrorism, Serious health risks, Natural disasters. No additional compensation is payable.

29. Amendments & Cancellations by Us

Right to Amend or Cancel: We may make changes or cancellations at any time. Minor Changes: Flight time adjustments <12 hours, minor accommodation changes. No compensation payable.

Significant Changes: Examples include:

• Substantial accommodation location change
• Downgrade in accommodation quality
• Flight time change >12 hours
• Change of UK departure airport (not within same city)
• Removal of major itinerary destination

Cancellation by Us: Rare cases, e.g., insufficient numbers or force majeure.

Options: Accept revised arrangements, full refund, alternative trip of equal/higher value, or lower-value alternative with refund. Notify us within 7 days.

Compensation:

Notice Before Departure	Per Person
>12 weeks	£0
12 weeks – 1 week	£25
<1 week	£50

Exclusions: Minor changes, accepted alternatives, late payments, force majeure, or client-requested changes. After Departure: Suitable alternatives or price reductions will be offered.

30. Our Responsibility for Your Package Holiday

Role as Organiser: We ensure services are provided as confirmed. Claims must be reported promptly. When Not Responsible: Your own actions/omissions, Third-party acts/omissions not connected to your travel, Force Majeure events.

Liability Limits:

• Luggage/personal belongings: max = insurance excess
• Other claims: max **3× total holiday price per person**
• Air, sea, rail, hotel: limited by international conventions
• EU 261 compensation: limited to Regulation remedies

Conditions for Claims: Follow complaints procedure. Assignment of Rights: Any third-party claims must be assigned to us or our insurers. Exclusions: Unforeseeable losses, business losses, services outside your booking, extended stays for extraordinary circumstances (with some exceptions).

31. Force Majeure

Not liable for events beyond reasonable control:

• War, terrorism, civil unrest
• Disease outbreaks, natural disasters
• Government actions, strikes, technical failures
• Brexit-related travel disruptions

No compensation is payable in such cases.

32. Delays, Missed Transport & Travel Information

• Report delays, missed connections, or cancellations immediately to both us and the transport provider.
• Compensation claims are handled by the airline; not a guarantee of holiday refund.
• Flight information in brochures/websites is indicative. Confirm final details in travel documents.

33. Prompt Assistance

We provide legally required assistance in emergencies (e.g., consular support, arranging alternative travel). Costs incurred without approval are not reimbursed.

34. Excursions

Independent tours or activities booked during your holiday are **not covered by cheerstravel.co.uk**. Contract is directly with the operator.

Applies to Single Component bookings (e.g., flights, accommodation) where we act as an agent.

35. Your Contract

• Contract is directly with Supplier/Principal.
• Our role is limited to arranging bookings; Supplier terms apply.
• Contract effective once Supplier/Principal confirms.

36. Payment

• Deposit/full payment may be required at booking.
• Remaining balance due by due date; late payment may result in cancellation and charges.
• Payments to us are held on behalf of the Supplier/Principal.

37. Changes & Cancellations by You

• Submit requests in writing to 📧 care@cheerstravel.co.uk
• Subject to Supplier/Principal terms; up to 100% charges may apply.
• **£50 admin fee per person per booking.**

Airline Ticket Refunds: Most are non-refundable/non-changeable; name changes may incur cancellation.

38. Changes or Cancellations by Supplier/Principal

• We notify you as soon as possible.
• Alternatives/refunds are handled by the Supplier/Principal.
• We accept no liability as your contract is with the Supplier/Principal.

39. Our Responsibility for Your Booking

• Limited to arranging booking as instructed.
• Liability max = twice booking cost, unless death/personal injury caused by our negligence.

40. Price Match Promise

• Valid for identical UK-based offers found before 10:30 p.m. on day of booking.
• Options: refund difference or cancel for full refund.
• Applies only to identical flights, holidays, or tours (dates, hotels, rooms).

41. Flexible Ticket Terms – One Free Date Change

• One free flight date change up to **48 hours before departure**.
• Fare/tax differences apply.