Terms and Conditions

These general terms and conditions (“T&Cs”) apply between you (“You” or the “Customer”) and Cheers Travel Company Limited (company registration number 16623245) (“We” or “Us”), the operator of the booking portal www.cheerstravel.co.uk (hereinafter referred to as the “Portal”). We request that You read these T&Cs carefully before using the Portal. By using the Portal, You agree to these T&Cs. If You do not accept these T&Cs, We ask that You refrain from using the Portal and exit the website.

You must be at least 18 years of age and act in your role as a private consumer to make a booking on the Portal. A private consumer is, as opposed to a business, a natural person who enters into a legal transaction for purposes which are predominantly outside its commercial and/or self employed activities.

The operator of the Portal and your contractual partner for using the Portal is:

1.1 These T&Cs govern the contractual relationship between the Customer and Cheers Travel Company Limited relating to the intermediation and facilitation of travel services, including but not limited to flights, accommodation, car rentals, and ancillary travel products.

1.2 The T&Cs apply exclusively to private consumers (natural persons acting outside their trade, business, or profession) who are at least 18 years of age.

1.3 Where travel services are supplied by a third party service provider (“Service Provider”), the terms and conditions of the relevant Service Provider will also apply and prevail regarding the execution of such services.

2.1 Customers must provide accurate and complete personal and contact details at the time of booking.

2.2 Confirmation of receipt of Your booking request constitutes the formation of a mediation contract between You and Cheers Travel Company Limited.

2.3 The contract for the actual travel service is concluded directly between You and the relevant Service Provider upon their acceptance.

2.4 All booking confirmations, service changes, or notices will be sent electronically to the email address supplied by You.

3.1 Cheers Travel Company Limited acts solely as an intermediary and not as an airline or air carrier.

3.2 We will transmit Your booking request to the selected airline under the airline’s fare rules and availability.

3.3 Airline terms on check in, baggage, seating, cancellations, and schedule changes form part of Your contract with the airline.

3.4 For low cost carriers, You may receive a booking confirmation directly from the airline.

4.1 Accommodation bookings are intermediated on Your behalf with hotels or authorised wholesalers.

4.2 The terms of the accommodation provider (e.g., cancellation rules, check in/out times, incidental charges) will apply.

5.1 When booking multiple services (e.g., flight + hotel), each service is subject to a separate contract with the relevant Service Provider.

5.2 Cheers Travel Company Limited does not enter into a combined package travel contract unless expressly confirmed in writing.

6.1 It is the Customer’s sole responsibility to ensure possession of valid travel documents (passport, visa, vaccination certificates).

6.2 We are not liable for disruptions caused by inadequate documentation or failure to meet entry/health requirements.

7.1 Cheers Travel Company Limited may offer add on products such as travel insurance, flexible booking options, or cancellation cover.

7.2 The terms of these ancillary products will be provided at the time of purchase.

8.1 Prices displayed are based on real time availability and may vary until confirmed.

8.2 Payment must be made in full via approved payment methods at the time of booking.

8.3 In cases of payment failure or fraud suspicion, We reserve the right to cancel the booking.

9.1 Complaints relating to a travel service must be directed to the relevant Service Provider.

9.2 Complaints regarding Cheers Travel Company Limited’ own mediation services must be submitted in writing within two months of trip completion.

10.1 Depending on the itinerary, Customers may have rights under applicable EU/UK and international passenger rights laws (e.g., EC Regulation 261/2004).

11.1 Cheers Travel Company Limited’ liability is limited to losses directly arising from a proven breach of our obligations as intermediary.

11.2 We are not liable for the provision or performance of third party travel services.

12.1 These T&Cs shall be governed by and construed in accordance with the laws of England and Wales.

12.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.1 We process Customer data in compliance with UK GDPR and our Privacy Policy.

13.2 By booking, You consent to such processing for contract performance.

14.1 Search results on our Portal may be influenced by factors including relevance, price, availability, and commercial arrangements with Service Providers.

15.1 Some airlines impose special conditions (e.g., check in requirements, baggage rules) which will be communicated prior to booking.

16.1 The applicable charges for administrative or service related actions performed by Cheers Travel Company Limited are detailed in Schedule 1 – Administrative and Service Fee Schedule, which forms an integral part of these Terms and Conditions.

16.2 All such fees are payable in addition to any charges or penalties imposed by the relevant third party Service Provider (including, but not limited to, airlines, hotels, and car rental companies).

16.3 Cheers Travel Company Limited reserves the right to amend Schedule 1 at any time without prior notice. However, amendments shall not affect fees for service requests confirmed before the date of such changes.

16.4 By requesting any service listed in Schedule 1, the Customer expressly agrees to pay the corresponding fees as stated therein, together with any third party charges that may apply.

Schedule 1 – Administrative and Service Fee Schedule